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Engaging Students, Shaping Services: the Changing Face of Student Engagement at The Hive

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Pittaway, Sarah ORCID: https://orcid.org/0000-0001-6421-3871 (2016) Engaging Students, Shaping Services: the Changing Face of Student Engagement at The Hive. In: UKSG 39th Annual Conference and Exhibition, 11-13 April 2016, Bournemouth.

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Official URL: https://tv.theiet.org/?videoid=8264

Abstract

Student / customer / library engagement roles are relatively new in the sector and Worcester is one of the first universities to recruit to this area. Rather than focusing on the relationship between engagement and learning, this role seeks to engage with students as partners and change agents who are actively involved in evaluating, developing and delivering our library service. This paper will outline some of our initial successes and impacts, which are already changing the way we interact with our student population. It will also cover some of the challenges faced along the way, particularly in delivering service change in the context of the radical new service model of the Hive.

Item Type:	Conference or Workshop Item (Paper)
Additional Information:	The video of this conference presentation can be accessed via the Official URL.
Uncontrolled Discrete Keywords:	Hive, student engagement, student experience, UKSG
Subjects:	L Education > LB Theory and practice of education > LB2300 Higher Education Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Divisions:	Central Services > Library Services
Depositing User:	Sarah Pittaway
Date Deposited:	15 Apr 2016 13:13
Last Modified:	15 Apr 2021 13:06
URI:	https://worc-9.eprints-hosting.org/id/eprint/4320

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