Worcester Research and Publications

SEARCH EPRINTS:

USER PANEL:

Registered Users - Log in using your University of Worcester ID and Password to submit items to the repository.

ABOUT THE COLLECTION:

WRaP is a collection of research papers and university publications. It presents the academic and creative work of the university. You are welcome to look for and obtain items of interest and make contact with the authors and creators.

CONTACT DETAILS:

All correspondence about WRaP should be sent to the Repository Manager.

Britannia Dynamic Logistics: Developing an Emotionally Intelligent Business - A Teaching Note

Tools

Lists

Murray, Pamela ORCID: https://orcid.org/0000-0001-8009-6900 (2023) Britannia Dynamic Logistics: Developing an Emotionally Intelligent Business - A Teaching Note. University of Worcester for the Participant Centred Learning in Management Education Research Group, University of Worcester.

	Text (Author Upload) Britannia Dynamic Logistics. Developing an Emotionally Intelligent Business. A Teaching Note..docx Restricted to Repository staff only Download (557kB) \| Request a copy
Preview	Text Binder1.pdf Download (409kB) \| Preview

Abstract

In this inspirational case study, the emergence of a new freight handling specialist, Britannia Dynamic Logistics [BDL], is outlined. We learn of one of the company’s founding members, Mr Nigel Piercy, and the synergistic business impact of his complementary people-centric and logistical skill sets.

Logistics impacts every phase of the supply chain. Logistical processes are deployed to ensure the timely transportation and storage of goods and products from warehouses and stores directly to customers. Cost-effectiveness processes are fundamental to viable operating. Working alongside other industries, such as retail, pharmaceuticals, events, and automotives, logistics has carved out a significant operational area of the economy.

Piercy’s emotionally intelligent aptitudes are shared to establish a professional orientation and skill repertoire which excel under challenging conditions. Aspects of Piercy’s daring part in a shared venture are portrayed where relationship competencies are shown to be an essential ingredient to BDL’s success.

Factors enabling the company’s operations are identified. Attention is given to the intangible yet impactful construct of trust as an assured and reliable currency in the business and its spheres of influence. Resultant effects on the articulation of commercial values, behaviours, and associated interactions with the client base and overall productivity, are depicted. The perplexity of the indelible imprint of emotional intelligence in the process-based industry of logistics, is not lost on all concerned.

Item Type:	Other
Uncontrolled Discrete Keywords:	a company’s beginning, competitive player in the logistics sector, congruence in values, ethical conduct, emotionally intelligence
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	College of Business, Psychology and Sport > School of Psychology
Copyright Info:	Copyright © Worcester Business School, University of Worcester, 2023. No part of this publication may be copied, stored, transmitted, reproduced or distributed in any form or medium whatsoever without the permission of the copyright owner., Please address all correspondence to p.murray@worc.ac.uk and NigelPiercy@ParkerPiercy.com
Depositing User:	Pamela Murray
Date Deposited:	25 Apr 2024 11:13
Last Modified:	25 Apr 2024 11:13
URI:	https://worc-9.eprints-hosting.org/id/eprint/13870

Actions (login required)

View Item

© University of Worcester Henwick Grove, WR2 6AJ Tel: 01905 855000 | Materials in WRaP are protected by copyright and other intellectual property rights. By using WRaP you agree to abide by UK copyright laws.

Worcester Research and Publications is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.